1. Personal Information Collection: We collect personal information from our customers when they place an order, register an account, subscribe to our newsletter, or contact us for support. This information may include name, email address, phone number, shipping address, and payment information. We use this information to process orders, communicate with customers, and provide customer support.
2. SMS Sending: We may use customer phone numbers to send SMS messages for the following purposes:
- Order Updates: We may send SMS messages to customers to provide order updates, such as order confirmation, shipment tracking, and delivery notifications.
- Marketing Promotions: We may send SMS messages to customers who have opted-in to our marketing promotions to provide exclusive offers, discounts, or product updates.
- Customer Support: We may send SMS messages to customers who have requested support to provide assistance or resolution.
*Customers can opt-out of SMS messages at any time by replying with "STOP" to the message or contacting our customer service team.
3. Third-Party Services: We may use third-party services, such as payment gateways and analytics tools, to process orders and analyze website performance. These third-party services may have their own privacy policies, and we are not responsible for their data collection and use practices.
4. Use of Information: We use the collected information to process orders, communicate with customers, provide customer support, and send promotional emails. We may also use aggregated and anonymized data for marketing and analytics purposes.
5. Data Protection: We take reasonable measures to protect customer data, including encryption, secure browsing, and limited access to customer information. However, no data transmission or storage is completely secure, and we cannot guarantee the absolute security of customer information.
6. Cookies and Tracking: We use cookies and other tracking technologies on our website to improve user experience and collect data for analytics and marketing purposes. By using our website, you consent to the use of cookies and tracking technologies. You can disable cookies through your browser settings, but it may affect the functionality of our website.
7. Updates to Policy: We may update our Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We encourage customers to check our website periodically for updates.
8. Customer Rights: Customers have the right to access, correct, and delete their personal information. You can contact us to request access to your information or to update or delete your information from our records.
9. Contact Us: If you have any questions or concerns about our Privacy Policy, please contact our customer service team for further assistance.
Refund, Resend, and Returns Policy
At byodhome, we strive to provide you with a seamless shopping experience. We understand that there may be instances where you need a refund, resend, or return for your purchased products. As your trusted online store, we follow the refund, resend, and returns policy set by our supplier. Please review the following guidelines and procedures carefully:
Initiating a Refund, Resend, or Return:
- To request a refund, resend, or return, please contact our customer support team directly through [Contact Information]. We will guide you through the process and provide any necessary instructions.
- Provide detailed information regarding your request, including:
- Order details (order number, date, and item(s) purchased)
- Reason for the refund, resend, or return
- Supporting evidence such as photos or videos, if applicable
Dispute Resolution Process:
- Once your request is received, we will assess it based on our supplier’s refund, resend, and returns policy.
- If further evidence is needed to support your claim, we may request additional information or documentation.
- In cases where a return is required, we will provide you with instructions on how to proceed.
Eligibility for Refund, Resend, or Return:
- Orders Delayed: If your order is significantly delayed, we will evaluate your request for a refund, resend, or return accordingly.
- For orders that are being shipped to the US, a product will be considered delayed if departure from our supplier’s warehouse exceeds 45 days.
- Orders Not Received: If you claim that your order has not been delivered despite the tracking information showing otherwise, we will investigate the matter and determine the appropriate resolution.
- If the delivery was indeed not made, a non-delivery certification issued by the local post office with an official seal will be necessary to continue with any process.
- With an incomplete delivery, a tracking information alert should show a message with the reason.
- Products Damaged: We offer a full refund or replacement for packages that arrive significantly damaged. For partially damaged packages (except thread, slightly wrinkled, small scratches, etc.), we may provide a partial refund or resend.
- For fragile products, a refund is highly recommended
- For damaged packing boxes, we cannot offer any refunds or other after-sale services due to the long-distant international delivery.
- For ordinary products, you will have up to 5 days after packages are delivered to ask for a refund.
- For electronic products, you will have up to 10 days after packages are delivered to ask for a refund.
- Incorrect or Missing Products: Our supplier has a strict quality control process before products are dispatched.
- If you receive incorrect products, we will offer a full refund or replacement.
- For products with wrong color or size, which doesn't affect product function, etc., we can offer a refund or resend if you provide your complaint including name, content and date.
- For products with missing parts that do not affect their functionality, we may provide a partial refund or resend the missing part.
- For products with missing parts that do affect their functionality, we will resend the product only.
Cancellation and Refund:
- If you wish to cancel your order before it is processed by our supplier’s warehouses, we will provide a full refund.
- Special cases such as specific order types may have specific cancellation and refund restrictions. Please contact our customer support team for further assistance.
Important Notes:
- Our policies, including deadlines, force majeure events, and shipping method restrictions, apply to our refund, resend, and returns process. We will adhere to these guidelines when evaluating and processing your request.
- You cannot ask for a refund, resend, or return if the order status is closed. It is important that you maintain communication with us as soon as you dispute your order. Your dispute will be closed if the order has been closed and we have not received further communication from you for 7 consecutive days.
- Force Majeure: Our supplier does not take any responsibility for any product damaged or shipping delay caused by environmental, social and/or health events, including but not limited to an epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection, etc. However, we will notify you regarding any changes to your order via our communication media.
- Destination Limits: Due to limited international transportation, our supplier will not accept disputes when orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana
- Returns of products to our warehouses are possible but not recommended due to high shipping costs and potential loss or damage during return transit. Please contact our customer support team for guidance if you wish to proceed with a return.
- If indeed you proceed with a return, it must be done within 10 days after receiving the product.
Please remember that our refund, resend, and returns policy is designed to ensure a smooth process for you, our valued customer. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing byodhome. We appreciate your understanding and cooperation.
Shipping Policy
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Shipping Times: We strive to provide accurate shipping estimates for our products, but please note that shipping times may vary due to factors beyond our control, such as supplier processing times, shipping carrier delays, and customs clearance. We do not guarantee delivery dates and are not responsible for any delays.
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Shipping Methods: We work with suppliers who ship products directly to our customers. The shipping methods used may vary depending on the supplier, location, and product. Please refer to the product description for specific shipping information.
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Shipping Fees: Shipping fees, if applicable, will be calculated based on the total order value, shipping destination, and shipping method chosen. Any customs duties, taxes, or other import fees are the responsibility of the customer.
Contact Information
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Contact Channels: We provide multiple contact channels for our customers to reach out to us, including email, phone, and live chat. Our customer service team is available 7 days a week from 8:00 am - 11:00 pm (AST) to answer questions, resolve issues, and provide assistance.
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Response Time: We strive to respond to all customer inquiries and requests within 24 hours, but please note that during peak periods or holidays, our response time may be delayed. We appreciate your patience and understanding.
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Customer Privacy: We respect the privacy of our customers and will only use their contact information for the purpose of providing customer service and support. We will not share, sell, or rent customer contact information to third parties, unless required by law or with the customer's explicit consent.
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Security: We use industry-standard security measures to protect customer contact information from unauthorized access, disclosure, or theft. However, please note that no system is 100% secure and we cannot guarantee the security of customer contact information.
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Updates: We may update our Contact Information Policy from time to time to reflect changes in our business practices or legal requirements. We encourage customers to check our website periodically for updates.
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Contact Us: If you have any questions or concerns about our Contact Information Policy, please contact our customer service team for further assistance.
